A sad story with a happy ending
February 20, 2015 | For the past year I have received periodic messages from Intuit about my QuickBooks subscription. This devotion to a customer is all well and good, except that I do not use, and never have used, Quickbooks!
Obviously, Intuit had somehow connected my email address with somebody else's account at Intuit. I made a few attempts to inform Intuit that they were barking up the wrong tree, but Intuit is one of those companies that has hidden behind an automated phone system, for which the price of admission is a verifiable product purchase and all manner of passwords. I could never get through to a real person, and my emails to a general Intuit email address were ignored.
Oh, well, as long as they don't try to charge my credit card!
Yesterday, another message arrived thanking me for my payment. Curious, I opened the message and found that the name and location of the company were included in the message. If I couldn't get Intuit to pay attention, perhaps I could get their customer to! It took about 5 seconds of Googling to find the company and a contact email address. I forwarded the message to the company with a brief explanation of how I came to have their email.
This morning I got a reply back from the company:
The company's email address is @williamsons.com whereas my email address is @williamsonpsp.com. The idea that the folks at Williamson's Instruments could ever have typed williamsonpsp.com is simply not plausible; one can image other typos, but never that one.
I do use Quicken and have in the past used TurboTax, so my email is definitely in the Intuit database. But how did it get associated with Williamson's Instruments? I can imagine some scenarios, but none of them is a good reflection on Intuit's ability to manage its customers and their data.
And by the way, if I could find a half-way decent replacement for Quicken, I would drop it like the proverbial hot potato. The new version — which I was coerced to buy since Intuit periodically kills the online functions for older versions, even if they work just fine — is a pile of crap. And I no longer use TurboTax because the price is outrageous, in large part I believe, by all the bloatware they have built into it — an utterly stupid move for a product you use once a year.
At any rate, I'm glad I could help the fine folks at Williamson's Instruments get their Intuit account sorted out. Imagine what a better world it would be if companies like Intuit were more open and responsive to their current or potential customers, who are otherwise left to the "kindness of strangers"!
Intuit's main products are: Quicken (personal finance), QuickBooks (business finance), TurboTax (individual taxes), and Mint (online personal finance).
Last updated on Apr 29, 2016