"You said you would call on Monday"
April 23, 2009 | When we last left our saga of refinancing a mortgage at Fremont Bank, Susan had fessed up to yet another mistake, having forgotten all about the $2901.43 I had had to hand over at signing of the loan papers. She promised she would rectify the error and refund the money, and she would call me on Monday as soon as she had it straightened out.
Monday. No call.
Tuesday. No call.
Wednesday. No call by 11 am.
I will call Susan's manager. "Hello, Fremont Bank? I would like to talk to the Diane who is the manager of the funding department."
"She was supposed to be back today, but her voicemail still says she is out."
"In that case, let me talk to Susan in the funding department."
"Thank you for calling Fremont Bank. This is Susan, how may I help you?"
"Susan, this is Paul Williamson in Palm Springs. When we spoke on Friday, you promised to call me back on Monday; it's Wednesday."
"Oh, I'm so sorry I didn't call you back. I got carried away.... Anyway, the check has been processed."
"Processed. What, exactly, does that mean?"
"One moment while I check. [on hold] The check has been mailed."
"For the entire $2901.43?"
"I'll be expecting it. Good-bye."
Thursday. The check was in the mail. All $2901.43.
In the same mail delivery I received all the cancelled mortgage papers from the old bank. "Thank you for allowing National City Mortgage to provide your mortgage needs. It has been a pleasure serving you."
This is actually the first time I have ever received any documents following the payoff of a mortgage. Interesting, since this is not the first mortgage I've ever paid off.
Last updated on Jul 18, 2016